Returns Policy

Returns Policy

Our Promise to You

At Bodywise, we stand behind the quality of our products. If you’re not completely satisfied, we offer a 30-Day Money Back Guarantee to ensure your experience is risk-free and hassle-free.

Returns & Refunds Overview

You have 30 days from the date of delivery to return your item(s) for a full refund or exchange, subject to the conditions outlined below.

30-Day Money Back Guarantee

If for any reason you’re not satisfied with your purchase, you can return it within 30 days for a no-questions-asked refund.

Eligibility:

  • Item must be in original condition, with all tags, accessories, and packaging included

  • Item must be unused or lightly tested (not excessively worn or damaged)

  • Must be returned within 30 days of delivery

  • Refunds are made to your original payment method

Return Conditions

  • Items must be returned in original packaging, with any included manuals or accessories

  • Products must be in saleable condition – not visibly used, worn, or altered

  • Final sale items, custom orders, and opened personal care or hygiene products may not be eligible for return

  • Bodywise reserves the right to refuse refunds for items returned in unsatisfactory condition

Return Shipping

  • If your item is damaged, defective, or the wrong product was sent, we will cover all return shipping costs

  • For all other reasons (e.g. change of mind, wrong size), return shipping is the customer’s responsibility

How to Initiate a Return

To begin the return process:

  1. Go to the Contact Enquiry box on our website

  2. Submit a return request including:

    • Your order number

    • The item(s) you’d like to return

    • Reason for return (optional under the 30-day guarantee)

  3. We will respond with next steps and return instructions

Refund & Processing Timeline

  • Once your return is received and inspected, we’ll notify you of the approval or rejection

  • If approved, a full refund will be issued to your original payment method

  • Please allow up to 5 business days for return processing, and up to 10 business days for refunds to reflect on your account

Non-Returnable Items

  • Final sale or clearance items

  • Opened hygiene-sensitive items (e.g. wearable wellness devices with skin contact)

  • Customized or made-to-order items

  • Products returned after the 30-day window without prior approval

Lost or Untracked Returns

We recommend using a trackable shipping method for your return. Bodywise is not responsible for return items lost in transit without tracking.

Need Help?

Please submit your enquiry via the Contact Enquiry box on our website and our team will be happy to assist you.