Privacy Policy

Privacy Policy

Last updated: 1 September 2025

1. Introduction

Bodywise is committed to protecting your personal information and respecting your privacy. This policy describes how we collect, use, store, disclose, and protect your personal information when you use our website, purchase our products, or otherwise interact with us.

2. What Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, postal address

  • Billing and shipping details

  • Payment information (processed by third‑party payment providers)

  • Device and product usage data (e.g. device settings, duration of use)

  • IP address, browser type, and other technical data when you browse our website

  • Marketing preferences

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process and fulfil your orders (including shipping and payment)

  • To provide customer service and respond to your inquiries

  • To manage device warranty, repairs, or exchanges

  • To improve our products, services, and website user experience

  • To send you marketing communications (if you have opted in)

  • To comply with legal obligations

4. Disclosure of Your Information

We will not sell your personal information. We may share your information with:

  • Service providers (e.g. payment processors, shipping companies, IT providers) who assist us in operations

  • Contractors who perform services on our behalf

  • Regulatory or legal authorities where required by law

  • Entities involved in the transfer or sale of the business, if applicable

If we transfer your information overseas, we ensure that appropriate protections are in place.

5. Data Retention

We keep personal information only as long as necessary for the purposes listed above unless required by law to retain it for longer. After that period, we securely delete or anonymize the information.

6. Security Measures

We take reasonable and industry‑standard technical and organizational measures to protect your information from unauthorized access, misuse, alteration, or disclosure. These include encryption, access controls, and secure servers.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct or update any inaccurate or incomplete information

  • Ask us to restrict or delete your personal information under certain circumstances

  • Opt out of marketing or promotional communications

  • Lodge a complaint if you believe we have mishandled your personal information

You can exercise these rights via our Contact Us page.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our website’s functionality, analyze usage, and deliver personalized content. You may disable or reject cookies through your browser settings, though some features may be affected.

9. Changes to Our Privacy Policy

We may update this policy from time to time. When we do, we will publish the updated version on our website and note the date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or complaints about how your personal information is handled, please contact us via our Contact Us page on this website. We will respond to your request as soon as possible.